Returns & Refunds

Want to withdraw from a purchase?

Tell us about your decision with a clear statement, for example by email or letter. You may use the model withdrawal form, but you do not have to.

hello@terroir.shop

Contact and return address

You bear the direct cost of returning the goods.

Reimbursement

We reimburse you using the same means of payment as your purchase unless expressly agreed otherwise, without reimbursement fees. We may withhold reimbursement until we receive the goods back or you provide evidence of sending them back, whichever happens first.

This is a practical overview. The complete information about your right of withdrawal, deadlines, reimbursable amounts and statutory exceptions is in our Right of Withdrawal information, together with the model withdrawal form.

Right of Withdrawal & model withdrawal form